IT Support Admin

Fastenal India would like to invite ambitious, hard-working individuals to apply for the position of full-time

IT Support Admin – Technical support. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating Fastenal’s core values of Ambition, Innovation, Integrity, and Teamwork.

About Us

Since 1967 Fastenal has grown from a single store to nearly 3,800 locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, that typically doubles in size every four to five years, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

Business Unit Overview

Working as IT Support Admin – Technical Support you will act as the initial support contact for internal staff regarding reported problems or issues with computers and related technologies. You will help troubleshoot issues with computer hardware and software or escalate the L3 & L4 issue to senior members. You will explain basic concepts and procedures in a clear, concise, easy to understand manner for a large and diverse customer base.

Responsibilities

The duties and responsibilities of this position include, but are not limited to:

• Troubleshoot hardware and software issues on desktops, laptops, and peripherals (printers, scanners, etc.).
• Provide support for Office 365 application.
• Provide support for operating systems (Windows, macOS, Linux).
• Set up accounts and devices for new employees.
• Set up new desktops, laptops, and mobile devices.
• Diagnose and resolve hardware, software, and peripheral issues.
• Provide first-level support to end users via phone, email, or in person.
• Assist with common issues like login problems, software errors, and connectivity.
• Ensure data protection and backup procedures are followed.
• Assist with basic network troubleshooting (Wi-Fi, LAN, VPN).
• Maintain records of repairs, upgrades, and replacements.
• Detailing accurate information in the incident or requests forms.
• Collaborating with colleagues and leadership to provide prompt and accurate customer service.
• Resolving and escalating Tech support incidents and requests.
• Creating and logging service tickets.
• Learn, use and conduct technical training.
• Ensure adherence to standards and policies of the organization.
  
  
  
   

Required Position Qualifications

• Full Time Bachelor’s degree or Diploma.
• Over 4 years of experience in Technical support environment.
• Proficient laptop hardware, software and networking knowledge.
• Basic Active Directory user management.
• Excellent oral and written communication skills.
• Proficient using Microsoft Office Suite.
• Highly motivated, disciplined, self-directed and customer service oriented.
• Demonstrate strong problem solving, deductive reasoning and decision-making skills.
• Demonstrate strong organization, planning and prioritizing abilities.
• Learn and perform multiple tasks in a fast-paced environment.
• Work independently as well as in a team environment.
• Demonstrate our core values of ambition, innovation, integrity and teamwork.

Preferred Position Qualifications

• Possess technical support related work experience.
• Demonstrate knowledge of computer-related equipment with interest in technology.
• Prior experience in a technical support environment.